Service Status

Service Status

Some systems are experiencing issues

About This Site

Welcome to the UKCloud status page. This page enables you to monitor the availability and overall health of our platforms.

If you need help finding the Region and Zone information, see here: UKCloud services by zone

If you're having issues that aren't reflected here please contact us through (435) 555-2084


Planned Maintenance - ASSURED/ELEVATED WSUS Migration, (ACTION REQUIRED)

What?

UKCloud have introduced a new WSUS utility from which customers can obtain patches for Microsoft Windows and SQL Server installations. This new service replaces the old service and provides improved resilience, security and access to a greater range of patches for different Operating Systems. We are asking customers to migrate to this new service as the old service will be decommissioned soon.

When?

ASSURED - Customer action is required from NOW up to 23:59 on 2 October

ELEVATED – Customer action is required from NOW up to 23:59 on 7 November

Impact to customer?

Note that the decision to cut over all customers to the new service has been taken due to the old service’s certificates expiring soon, which would have required all customers to download the new certificate chain and distribute to their Windows machines.

Action Required:-

Navigate to the following URL for instructions on configuring Windows Update for Microsoft Windows and SQL Server Installations

vmw how connect windows update



Planned 2FA token reset – Assured and Elevated, from October 1st (ACTION REQUIRED)

What?

We require Portal users who configured two factor authentication before August 1st 2018 to reset their 2FA set up in order to be compatible with our new Single Sign On platform.

When?

Portal users will be prompted to reset their 2FA token the next time they log-in to the UKCloud Portal on or after October 1st 2018. This is a one off activity.

Impact to customer?

Please see this article for more details on the steps required.


Maintenance
Planned Maintenance (ELEVATED/ASSURED) Disaster Recovery as a Service, Regions 1,5,6,8 (22 - 23 November)

What?

The Zerto infrastructure which provides the UKCloud “Disaster Recovery as a Service” is due to be upgraded in-line with vendor recommendations and releases. This is being performed in multiple Zones as per the schedule below

When?

Thursday 22 November 20:00 - 23:00 – (Region 5 Zone B), (Region 1 Zone 1(AF2)), (Region 6 Zone 12)

Friday 23 November 20:00 - 23:00 - (Region 1 Zone 1(AF1) & (Region 6 Zone F), (Region 8 Zone EC1)

Impact to customer?

Customers of our Disaster Recovery (DRaaS) service and Journaling Protection Service , will be unable to manage virtual protection groups (VPGs) or perform any failovers during the maintenance period. Data replication will be paused for approximately 15minutes but will resynchronise on completion of the maintenance

Change reference number: 1011403, 1006612

Planned Maintenance – UKCloud for Oracle – ASSURED Region 6 Zone (1A), 24 November (ACTION REQUIRED)

What?

We will be applying patching to resolve a bug that can cause guests to crash during the installation phase.

When?

Saturday 24 November 08:00 – 17:00

Impact to customer?

Customers are advised to power down their VMs prior to UKCloud patching the Oracle VM Servers due to forbidden use of Live Migration per Oracle licensing terms. Where a VM is still running, UKCloud will shut down the VM on your behalf.

Oracle VM Servers will be unavailable while they are being patched on a rolling basis.

Change reference number: 1011341

Planned Maintenance UKCloud for VMWare – (ASSURED), Regions 1&2 (not 1-AF4 and 2-AC4), (24 - 25 November)

What?

UKCloud will be upgrading vCloud Director to v9.1

When?

Saturday 24 November 08:00 - Sunday 25 November 20:00

Impact to customer?

During the maintenance period, access to vCloud Director will be unavailable. Virtual machines which are powered on will continue to run. Snapshot Protection services (both backup and restore facility) and Journal Protection services (restore facility) will be unavailable during the outage period. For machines covered by journaling protection, journals will continue to be updated, however failover events into these zones will not be possible for the duration of the maintenance window.

Change reference number: 1011437

Planned Maintenance: UKCloud for Openstack - (ASSURED), Region 4 ZONE 24, (28 November)

What?

UKCloud will be performing a rolling reboot of all OpenStack controllers for some preventative maintenance

When?

Wednesday 28 November 18:00 - 20:00

Impact to customer?

Whilst the controllers are being rebooted your router instance may switch over to an alternative controller, this may cause a brief interruption to connectivity

Change reference number: 1011305

Planned Maintenance - UKCloud for OpenStack (ASSURED) - Region 6 Zone 21 & Region 5 Zone C (9 & 12 December)

What?

UKCloud will be deploying components required to enable SSO on the OpenStack platform.

When?

Sunday 9 December 09:00 – 12:00 - Region 6 Zone 21

Wednesday 12 December 18:00 – 20:00 - Region 5 Zone C

Impact to customer?

During the maintenance window the control plane may become unavailable whilst services are restarted.

Change reference number: 1011460, 1011461

Planned Maintenance (ASSURED), N3/HSCN Connectivity Services, 3 January 2019

What?

We will be decommissioning our multi-tenant N3 connectivity in both Corsham and Farnborough. This will affect all Assured regions.

When?

This change will take place on 3 January 2019

Impact to customer?

Any customer who remains connected to our multi-tenant N3 connection on this date will permanently lose inbound and outbound connectivity over this network.

Customers will need to have migrated from N3 to HSCN by this date.

To arrange migration please contact your Technical Account Manager, Cloud Delivery Manager or raise a support ticket to arrange a migration slot.

Past Incidents

20th November 2018

No incidents reported

19th November 2018

No incidents reported

18th November 2018

No incidents reported

17th November 2018

No incidents reported

16th November 2018

No incidents reported

15th November 2018

No incidents reported

14th November 2018

No incidents reported